Privacy Policy

Crmble is a product of Apps Square S.L., based in Spain, and works in compliance with EU GDPR. When we refer to “Crmble”, “we,” or “us” in this policy, we mean Apps Square S.L. and its affiliates.

First and foremost, we take the privacy of your data very seriously. That being said, let’s see how Crmble integrates with Trello and who has access to the data you create, and where and how all this data is stored.

Who can use Crmble?

Crmble is intended to be used exclusively by companies and professionals (B2B). Therefore Recital 14 of the EU GDPR is applicable:
“This Regulation does not cover the processing of personal data which concerns legal persons and in particular undertakings established as legal persons, including the name and the form of the legal person and the contact details of the legal person.”

What will Crmble have access to on your Trello account?

Once you install the Crmble power-up to turn your Trello board into a CRM system, the first thing you will be asked is to authorize Crmble to execute some standard actions in compliance with Trello’s data and privacy practices.

  • Access this board
  • Add content to this board such as attachments to cards
  • Take actions on this board such as moving, sorting, or filtering cards or lists
  • Access user information such as username, avatar, initials, and full name for users on this board

Although Crmble will only have access to interact or take actions on boards where you install the Crmble power-up, to avoid extra authorizations every single time you install Crmble, Trello applies these permissions to any board your Trello user currently has access to or will create in the future.

This authorization allows Crmble to connect with your boards, add features and create extra data to integrate flawlessly with Trello. Only members that have been invited to the board while on a 21 trial period, or an active Crmble paid plan with a Crmble license assigned, can see or edit leads or contacts or use Crmble features. Only Crmble Team members with an “Owner” or “Admin” role, can export data while on a free 21 days trial period or an active paid plan.

Where does Crmble store your data and who can access it?

Up until the end of 2021, we used Trello’s infrastructure to store and access Crmble generated data and configurations. From 2022 on we started a process that involved database structural changes and relocation to improve speed, stability, and reliability among laying the foundations for upcoming new features and services.

The leads databases records you create every time you link a Crmble contact to Trello a card, are specific to each board and only the members that have been invited to the board will have access to the lead database. Contacts database, on the other hand, is available on a Crmble Team level and any Trello member that has an active Crmble team license assigned will have access to the contact database from any board in the Crmble Team he is a member of.

Crmble stores your leads and contact databases, as well as your Crmble Team and board settings in an independent from Trello non-relational database powered by MongoDB Inc. MongoDB, is EU GDPR compliant. Please read MongoDB EU GDPR compliance to learn more.

Integrations with third-party apps

If you connect Crmble to third-party apps, whether you do it through our out-of-the-box integrations with Google, Typeform, and Facebook, or you connect through external services such as Zapier, each app or service you connect to will ask you to authorize Crmble to access your data. Crmble uses the OAuth open standard for access delegation, to connect your Crmble with third-party apps in compliance with Google, Facebook, and Typeform data and privacy requirements.
Integration with Crmble through Zapier work in compliance with Zapier’s data and privacy requirements.

Crmble integration with Google services

Currently, Crmble offers the following out-of-the-box integrations with Google services:

  • Google sync to create Google Contacts from your Crmble leads or upload Trello card attachments to Google drive.
  • Google Forms connect your Google forms to create new leads every time a form is submitted.
  • Gmail to send emails from your Trello cards to your lead contacts and track email threads to follow up without leaving Trello.

When you connect Crmble to Google via any of these above-mentioned integrations, you’ll be asked to grand the following permissions:

  • The OpenID (ID and Email) for identifying the user itself in our service.
  • The Google Contacts API, for updating and creating (not deleting) Google Contacts from the Trello Card data.
  • The Google Drive API, for storing the Trello Card Attachments (not deleting).
  • Google Sheets API, to access newly created rows (not modifying or deleting).
  • Google Gmail API, to access your inbox and sent mailboxes to add message snippets to Trello cards with Crmble contacts (not modifying or deleting)
    .
  • Additional Limits on Use of Your Google User Data: Notwithstanding anything else in this Privacy Policy, if you provide the App access to the following types of your Google data, the App’s use of that data will be subject to these additional restrictions:
    • The App will not use this Google data for serving advertisements or using it in any other manner than the App functionality itself.
    • The App will only use access to read, write, modify, or control the Google Contact information to sync the Contact Data from our App to this Google Contact account.
      The App will only use access to read, write, modify, or control the Google Drive information to sync the Contact Attachments from our App to this Google Drive account.
    • The App will not store any Google Information, only the OAuth2 Refresh Token and the Google Account ID and email for identifying the user.
      The Google Contact and Google Drive data will be stored in the final embedded Trello PowerUp as Card data.
    • The App will ask for permission to access Google Sheets API to read (not modify or delete) only the spreadsheets chosen by the user to get new rows and create new Trello cards.
    • The App will ask for permission to access Google Gmail API to read (not modify or delete) mails of users received and send mailboxes to copy mail messages snippets to Trello cards.
    • (Apps) use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements
    • You can manage your Google connections and permissions of third-party apps at https://myaccount.google.com/permissions

Crmble integration with Facebook

When you connect a Facebook leads ad form, we will store a user ID and a token during the sign-up and Facebook user authentication process.
Crmble will receive your name and profile picture. This doesn’t let Crmble post to Facebook without your permission.
Crmble will also store information about the Facebook Page/s you created your Facebook Ad Forms on and information about the form/s you finally connect to Crmble.
By connecting your Facebook account with Crmble, Crmble will receive ongoing access to the information you share and Facebook will record when Crmble accesses it.
Sharing Information with Business Integrations

When you log into a business integration with Facebook:

The business integration will be able to continue accessing the information you’ve shared with it. For example, if you use business integration to manage your Pages, it can access posts so it’s up-to-date when you log in.

You can review or change the information you share with business integrations and what you allow them to manage in your Business Integrations settings.
These settings are different from audience selector settings that control who can see your content on Facebook.

Business integrations may request access to the information you’ve shared from Facebook. These requests are automatically logged by our systems and are not controlled by your device settings.

For Crmble’s database Facebook integrations data deletion request please fill out the following form and submit it to support@crmble.com.

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